Parts Only Dispatch

Create the Helpdesk Ticket

1. From wherever you are in Dream click Create Ticket at the top of the page.

2. Populate all relevant Helpdesk ticket information

   1. Serial Number or Asset Tag is required for repair

3. Click Requires Repair

4. Select Internal

5. Part Site: Where will the parts be shipped to?

Add Parts

1. From the Helpdesk ticket's repair details. Click Add Line Item under the line item card
2. Select VT Verified Parts from the compatibility matrix
3. Select Part
4. Select Out-of-Warranty or In-Warranty Repair
5. Check Request Part to notify Vivacity of your need
6. Click Create Line Item
7. Use the action button on individual lines or click Request All

Out-of-warranty part requests will generate a quote. Vivacity will not be notified unless the part is explicitly requested.

Mark the Ticket Complete

1. Click Edit
2. Change In-House Status to Complete
3. Add a note and click Update