How to Create an Internal/Student Repair Ticket

Create the Helpdesk Ticket

1. Click Tickets

2. Click Create New Ticket

3. Populate all relevant helpdesk ticket information
   

   

4. Serial Number or Asset Tag required for repair

5. Check Requires Repair

6. Select Internal or Student from the Repair Provider dropdown

7. Click Save & Next to proceed to the linked repair ticket

Complete the Repair Ticket

Information is pre-populated from the helpdesk ticket.

1. Specify the Failure Type

2. Specify the Technician

3. Specify the Part

4. Confirm the Ship Parts To location

5. Complete any remaining fields and click Create Repair