How to Create an Internal/Student Repair Ticket
Use this process when repairs are being handled by your internal team or students.
Create the Helpdesk Ticket
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Click Manage, then click Tickets
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Click Create New Ticket
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Populate all relevant helpdesk ticket information
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Check Requires Repair
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Select Internal or Student from the Repair Provider dropdown
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Click Save & Next to proceed to the linked repair ticket
Complete the Repair Ticket
Information is pre-populated from the helpdesk ticket.
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Specify the Failure Type, Technician, and Part
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Confirm the Ship Parts To location
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Complete any remaining fields and click Create Repair
Updated 2 days ago