How to Add an Internal/Student Repair

Create the Helpdesk Ticket

1. From anywhere in Dream™ click Create Ticket at the top of the page
   

   

2. Populate all relevant Helpdesk ticket information

3. Add a Serial Number or Asset Tag to the associated asset field as this is required for repair

4. Click Requires Repair. This will populate more fields to fill out
   

   

5. Select Internal or Student from the Repair Provider dropdown

Complete the Repair Ticket

If the Helpdesk ticket already exists, some information may be pre-populated

1. Technician: Who will be working on this ticket?

2. Failure Type:

   1. Accidental: Something is physically broken
   2. Intentional: Something was broken intentionally
   3. Mechanical: Something is not working as it should, but there is no visible damage

3. Part Site: If parts are needed, where should they be shipped?

4. Device Issue: What part is at fault (If unknown, other is fine)

5. Repair Description: What is the reported or diagnosed issue?
   

   

6. Click Save