How to Create a Ticket for Vivacity Repair

Create the Helpdesk Ticket

1. From wherever you are in Dream click Create Ticket at the top of the page.

2. Populate all relevant Helpdesk ticket information

   1. Serial Number or Asset Tag is required for repair

3. Click Requires Repair

4. Select Vendor

5. Failure Type:

   1. Accidental: Something is physically broken
   2. Intentional: Something was broken intentionally
   3. Mechanical: Something is not working as it should, but there is no visible damage

6. Return Site: Where will the device be returned to?

7. Device Issue: What is the part that has failed or broke?

8. Repair Description: This is the note that our team will use to help diagnose the reported issue
   

   

9. click Create Ticket

Create a Repair Box and Shipping Label

1. Click Vivacity Central

2. Click Vendor Repairs

3. Click Shipments
   

   

4. Click the Create Shipment button
   

   

5. Enter box weight if unknown, estimate (a Chromebook is roughly 4 lbs)

6. Select the size of box that you will use

7. Check Use Custom Box if using your own box with custom dimensions

8. Check Need Shipping Box if you need Vivacity to provide a box
   

   

9. Click Next

10. Select repairs from the Add Repair dropdown

11. If you need to schedule a pickup for this box, check the box next to Schedule a FedEx pickup after creating this shipment

12. Click Create Shipment

13. Click the PDF or Image button on the generated box entry to download your shipping label