Documentation
  1. Tickets & Repairs

How to Create a Helpdesk Ticket

Helpdesk tickets are the starting point for tracking device issues, repair requests, and general support needs in Dream™.


Steps

  1. Click Tickets

  2. Click Create New Ticket

  3. Populate all relevant helpdesk ticket information

  4. If a repair is required, check Requires Repair to create a linked repair ticket — information will carry over automatically

  5. Click Create Ticket or Create & Open


Updated about 1 month ago

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