General Repair Ticket Information and Editing

Ticket Relationship

Helpdesk and repair tickets have a parent-child relationship. The helpdesk ticket is always the parent of the repair ticket.

Viewing Ticket Details

Adding to a Ticket

• Click Add New Repair Image to attach images

• Click Add New Note to add notes

  

Ticket Actions

• Click Print Ticket Estimate or Download Ticket Estimate to get a PDF estimate
• Click Update to Student to move a ticket from the In-House Repair Center to the Student Repair Center
• Click Edit Ticket to update the assigned technician, ticket status, or add a note