How to Add a Part During Internal Repair Ticket Creation

Steps

Select VT Verified Parts (Vivacity's compatibility matrix) or Custom Parts
Select Out-of-Warranty or In-Warranty Repair based on the failure type and coverage
Check Request Part if you need Vivacity to supply the part
Click Create Line Item

Vivacity will not be notified of the part request unless the part is explicitly requested.

Once the line item is created, use the action button to request individual lines or click Request All.

For warranty terms and conditions, refer to the Warranty Information tab in the Legal section of Dream™ or contact your account manager.