How to Add a Line Item After a Ticket Has Been Created

Steps

Open the repair ticket and click Add New Line Item
Select a VT Verified Part or Custom Part
Select Out-of-Warranty or In-Warranty Repair based on the failure type and coverage
Check Request Part in Step 4 if requesting a warranty replacement or quote
Click Create Line Item
Use the action button on individual line items or click Request All to notify Vivacity

Vivacity will not be notified of the part request unless the part is explicitly requested. The button will change to Requested and gray out once submitted.

For warranty terms and conditions, refer to the Warranty Information tab in the Resources section of Dream™ or contact your account manager.