Smarter search

Global search now helps you get back to work faster. It opens with your recent pages and recent searches before you even type, surfaces suggestions as you go, and adds quick links for common actions like creating a ticket or finding a customer. Results are grouped and iconed by type, and you can search by student ID, asset tag, GAC tag, or serial number, with an expandable view when you need to see more.

New API pricing

Dream's API access has moved from a flat $5,000 fee to a 3-tier model that's easier to get started with:

Developer — free, up to 500 calls/month
Professional — $199/month, up to 25,000 calls/month
Enterprise — custom pricing, contact sales

Bulk Update People in One Go

Admins can now update Role, Status, Building, or Help Desk Agent and Support Access permissions for multiple people at once instead of editing each record one at a time. Just select the people you want to change, pick a field, and Dream applies the update across your whole selection.

Repairs ship smarter

Repairs now ship in full boxes instead of going out one at a time, cutting down on partial shipments and total outbound shipping volume. Behind the scenes, we've also hardened the repair and ticket workflow, fixing sync issues with NetSuite, tightening up mandatory fields and permissions, and adding support for ticketing on non-device assets like charging carts.

A real calendar for pickups

Managing shipment pickups now happens in a dedicated calendar. You can see and manage pickups directly, and school or building closures automatically pause shipments so nothing goes out when no one's there to receive it. Pickup scheduling with FedEx has been rebuilt for more reliability, with clearer notifications any time something changes.

Clearer language

We've updated terminology across Dream to be clearer and less education-specific:

Users refers only to people who log in and operate Dream.
People refers to record-only entries, like students, parents, or other non-Dream staff, tracked for assignment purposes but who don't access Dream directly.
Other terms have also been updated for clarity, including District → Organization, School → Location, Classroom → Room.

Parts inventory, in one place

New tools let your team assign incoming parts directly to buildings, track assignment history, and manage pending inventory receipt all in Dream, replacing the manual, disconnected steps this used to take.

Fixes and Improvements

Faster ticket creation — auto-populated titles, asset-linked person/building info, and an "Assign to Me" action reduce manual steps.
More reliable bulk device management — new bulk updates for Location, User, Notes, Asset Tags, disable, deprovision, and OU moves, with per-device success/failure feedback.
Expanded Google Admin Console (GAC) controls — bulk management via GAC Panel, forced data updates, and stronger permission validation.
Streamlined Vendor Repair shipments — new multi-step Box Request workflow (renamed to "Create Shipment"), automated NetSuite Sales Order creation, and more reliable FedEx shipment creation.
Improved Repair Center workflows — better technician assignment, fixed Edit Repair issues, and cleaner incident/ticket note handling.
Stronger User Management — combined invitation and Person data views, Last Login visibility, and proper deactivation on soft-delete.
Enhanced Support Access security — clearer expiration messaging, fixed revocation issues, and reduced unnecessary access to personally identifiable information.
More accurate reporting — Report Center layout fixes, improved Favorite Reports, and better Telemetry Data filtering for large device selections.
Production Schedule reliability — synced Purchase Order dates, clearer calendar visibility, and new SVC-OEMBOX service SKU.
New API subscription management — self-service Developer tier activation, Enterprise request workflows, and usage metering with overage enforcement.
Asset search improvements — comma-separated multi-value search and fixes so filters no longer clear unexpectedly.