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August Dream™ Release Notes

22 days ago by Austin Holland

GAC Panel

The GAC Panel is now the easiest way to push up to 2,000+ device updates straight to your admin console. Update OUs, deprovision devices, disable devices, change asset tags, and more, all through an integrated panel built right into Dream.

HelpDesk Full Release!

HelpDesk is officially out of beta and now fully released. With updates across the Tickets page, filters, detail pages, and creation process, Tickets is ready to handle anything your team and IT department needs.

New Ticket and Repair Creation Process

A redesigned ticket and repair creation process makes getting started faster and easier. Repairs can now be created in a single step, with full context from the parent help desk ticket carried through automatically. Tickets can also be created from anywhere in the application via the top navigation.

New Ticket and Repair Table

The redesigned table features more useful quick filters, making it easy to find repairs, assignments, and ticket types at a glance. Data is laid out more efficiently across the table, surfacing key information faster and cutting down on side scrolling.

New Ticket and Repair Detail Pages

The new detail page experience brings a cleaner, more intuitive layout for viewing tickets and repairs. Related data is grouped into logical containers, so you can find what you need faster.

Fixes & Improvements

  • More reliable ticket search by ticket name and ticket number
  • Successful creation and editing of valid building addresses
  • Improved handling of secondary address information
  • Greater consistency and reliability across location-management workflows
  • Updated Production Order Packet PDFs
  • Corrected Vendor Repair ticket prefixes to consistently use the VDR format, and standardized Student Repair ticket prefix behavior
  • Improved repair ticket and line-item synchronization reliability